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  Product Catalog: Cisco: Customer Collaboration: Contact Center Solutions  
Cisco Packaged Contact Center Enterprise (Cisco)

Get started quickly on your mission to provide a great customer experience with Cisco Packaged Contact Center Enterprise (Packaged CCE). Improve customer loyalty, optimize first-call resolution, increase agent efficiency and retention, cut costs, and boost revenue.

Features and Capabilities

Packaged CCE is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators.

Packaged CCE includes a comprehensive feature set from the following industry-leading products:

  • Cisco Unified Contact Center Enterprise
  • Cisco Unified Customer Voice Portal (for speech-enabled self-service)
  • Cisco Unified Intelligence Center (for comprehensive reporting)
  • Cisco Finesse web-based agent/supervisor desktop

Key media capabilities of Packaged CCE include:

  • Support for inbound and outbound voice
  • Support for inbound video
  • Audio and video recording
  • Options for email, chat, speech recognition, and social media

Packaged CCE's usability advantages include:

  • Blade server support
  • Web-based administration
  • Simplified log collection and trace level management
  • Built-in real-time system health check
  • Live data real-time reporting

Business benefits of Packaged CCE include:

  • Enhanced customer experiences through all contact channels
  • Optimized engagement with mobile and video callers
  • Cost reduction by using your existing communications infrastructure
  • Increased employee productivity and lower support costs
  • Flexible addition of new capabilities through standard web APIs
No additional information available at this time.
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