Run your contact center completely in the cloud with Cisco Hosted Collaboration Solution for Contact Center. With rapid provisioning, flexible scalability, and lower support costs, you can benefit from more satisfied customers and fewer incoming calls.
Features and Capabilities
Significant features for Cisco Hosted Collaboration Solution for Contact Center include:
- Support for both small and large contact centers, ranging from 10 to 12,000 agents per instance
- Next-generation agent and supervisor desktop with Cisco Finesse
- Support for multi-channel, outbound call campaigns and at-home agents
- Intelligent contact routing with Cisco Precision Routing
- Web 2.0-based reporting with Cisco Unified Intelligent Center