Simplify communications and facilitate collaboration with the easy-to-use interface of the Cisco Unified CallConnector suite. This family of products extends customer information with call control to the Microsoft Windows desktop, providing integration with popular customer relationship management (CRM) products, enterprise resource planning (ERP) Solutions, or Microsoft Outlook for more effective communications.
An integral part of a Cisco Unified Communications System, the intuitive and flexible CallConnector suite enables users to:
- Connect with colleagues on the first try by knowing beforehand whether they are available and how they prefer to be reached
- Streamline communications with easy-to-use features such as finding contacts and QuickDialing to start a call, an e-mail, or an instant message
- Use a PC to place or receive calls on Cisco Unified IP Phones
- Stay in touch at the office, in transit, or at a remote location
- Improve customer responsiveness and provide greater employee productivity and organizational efficiencies