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  Product Catalog: Cisco: Customer Collaboration: Options for Contact Center Solutions  
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Cisco Unified Intelligence Center (Cisco)

Extend the boundaries of traditional contact center reporting. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization.

With this flexible and intuitive web-based reporting platform, you can easily report on relevant business data. Unified Intelligence Center provides a dashboard-based canvas for grouping multiple reporting objects together, offering a comprehensive view of contact center statistics at a glance.

Convenience and Flexibility

Some primary Unified Intelligence Center features include:

  • Comprehensive, real-time and historical reports and dashboards at a glance
  • Flexible presentation options (charts, grids and gauges)
  • One-click access to contact center information using permanent web links (permalinks)
  • Controlled access to reports and dashboards through privileges to authorized users
  • Ability to publish and schedule reports in a variety of formats (xls, pdf, csv)

Documents
Data Sheet
 
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