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  Product Catalog: Cisco: Services: Remote Management Services  
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Cisco Foundation Technology Remote Management Services (Cisco)
This service provides remote network management for everyday LAN and WAN infrastructure operations, as well as network tuning to improve the performance of business applications. As an experienced team of Cisco RMS engineers help unlock new operational efficiencies and provide increased levels of business protection, your IT staff can focus on more strategic activities without worrying about simpler network tasks. Cisco Foundation Technology RMS includes the Cisco Security IntelliShield Alert Manager Service. 

The Standard Service includes remote monitoring, Incident Management, Problem Management, and Service-Level Management for Cisco routing and switching infrastructure products. From our Global Network Operations Centers, Cisco performs day-to-day monitoring and management activities to identify and resolve incidents, perform root cause analysis on problems, and implement standard changes for the devices in your environment.

Features and Benefits

Standard Service

The Standard Service includes remote monitoring, Incident Management, Problem Management, and Service-Level Management for Cisco routing and switching infrastructure products. From our Global Network Operations Centers, Cisco performs day-to-day monitoring and management activities to identify and resolve incidents, perform root cause analysis on problems, and implement standard changes for the devices in your environment. A sampling of the remote monitoring features includes:

Monitoring and remediation:

  • Fault alarm methods
    • Traps/polling
    • Syslogs
    • Extensible Markup Language (XML)
  • Advanced correlation
    • Flapping logic
    • Dwell/timers
    • Component parsing
    • Cross-device level
    • Topology relationships
  • Alarm book events
  • Server system monitoring
    • CPU
    • Disk
    • Memory
    • I/O
    • Power
    • Temperature
    • Availability and server running/not running

Performance monitoring:

  • Performance threshold crossing events
    • Ping
    • Simple Network Management Protocol (SNMP) uptime
    • Interface status (administrator/operator)
    • Interface errors
    • Interface utilization
    • Power supply
    • Fan
    • Chassis card
    • Temperature
    • Memory pool
    • Load average

Reporting:

  • Alarm book events
  • Historical reports
  • Multiple reporting formats
    • PDF
    • HTML
    • CSV/Excel
  • Device and interface level monitoring for outage
    • Standard router/switch: Fast Ethernet, Gigabit Ethernet, tunnel, VLAN, serial interfaces
    • Interface input with percentile (for example, 95th percentile)
    • Interface output
    • Interface errors in
    • Interface errors out
    • CPU utilization
    • Memory utilization
    • Temperature (where supported)
    • Servers: standard variables (Memory, CPU, Disk, and Interface stats when provided by SNMP)

Incident Management helps to proactively improve network performance. By continuously monitoring network infrastructure devices, the Cisco Remote Management Services (RMS) team can quickly detect, isolate, and respond to network incidents. This fast, targeted response improves the overall availability and performance of business applications.

Network problems are incidents that are not associated with a known incident error. The Cisco RMS team isolates problems by implementing an alternative procedure that bypasses the problem and brings your network back online as quickly as possible. The Cisco RMS team then determines the problem’s root cause and an appropriate solution. If necessary, the Cisco RMS team will schedule time to fix the problem and archive the error as a known incident to promote even more timely resolution of any future occurrences.

Incident Management, Problem Management, and Service-Level Management features include:

  • Incident detection, recording, analysis, and notification
  • Ticket generation and remediation recording in a knowledge base
  • Performance threshold notifications for early warning of pending problems
  • Engineering support: diagnose and resolve incidents, problems, and restore service
  • Performance threshold notifications for early warning of pending problems
  • Performance and ticket trending analysis: identification, root cause analysis, and resolution
  • Web portal for access to tickets, availability, and performance statistics
  • Standard reports for performance and availability

Foundation Technology Remote Management Services also includes a designated customer relationship manager (CRM), who serves as your primary business interface and escalation resource to Cisco. Your CRM will conduct operational audits and schedule periodic reviews with you to discuss performance trends, identify remediation, and develop plans to make sure the service continues to meet your requirements.


Documents
Data Sheet
 
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