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  Product Catalog: Cisco: Services: Technical Services  
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Cisco Smart Foundation Service (Cisco)
Today’s SMBs are often just as dependent on network applications as large enterprises and just as vulnerable to the lost productivity and profi tability that can result from a network outage. But unlike large corporations, SMBs rarely have a full-scale IT staff with specialized knowledge about network solutions or extra IT budget to devote to enterprise-scale network support services. Now, you have another option: Cisco Smart Foundation Service. 

Designed for businesses with data-only networks, fewer than 250 network users (50 or fewer network devices), and an IT staff with limited network expertise, Cisco Smart Foundation Service offers excellent essential support with entry-level affordability. Delivered by Cisco, this service program provides an easy, affordable way to help SMBs quickly resolve routine issues that might arise when using Cisco SMB-class products.

Cisco Smart Foundation Service combines the following:
  • Essential network support with clear, nontechnical tools and resources 
  • Step-by-step guidance from Cisco SMB Technical Assistance Center (TAC) engineers who have been specially trained to work and communicate with SMB IT personnel, who often do not have extensive Cisco networking expertise
  • Next-business-day hardware replacement and software bug fi xes, if required 
  • Affordable network support, with an annual fee lower than the cost of even a single uncovered service transaction

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