Increase sales, generate new revenue opportunities, and enhance customer satisfaction and loyalty with the tools provided by the Cisco Unified Web Interaction Manager. Powerful Web chat and collaboration features enable your contact center agents to deliver immediate answers to customer questions supported by comprehensive information stored in a shared knowledgebase of Web pages and other Web-based content.
Cisco Unified Web Interaction Manager provides:
Powerful multiple-chat capabilities
Shared platform and infrastructure with Cisco Unified E-Mail Interaction Manager
Robust monitoring and reporting tools
Promotion of customer self-service options
The ability to deliver effective, personalized assistance that enhances the customer experience makes Cisco Unified Web Interaction Manager an ideal solution for both sales- and service-oriented contact centers. High-value, live, and highly secure assistance to online customers and prospects helps your company convert Website visitors into profitable, long-term customers.