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  Product Catalog: Cisco: Cloud and Systems Management: Data and Analytics  
Cisco Connected Analytics for Contact Center (Cisco)

Your customers’ expectations are changing as they are more inundated with information now than ever before. Cisco Connected Analytics for Contact Center software taps into contact center data to deliver data driven information you can use to improve your business. With strategic insight from your contact center data, you can increase contact center efficiency and improve the customer experience.

Features and Capabilities

Connected Analytics for Contact Center Benefits

Analytics such as call analysis, wrap-up code analysis, and agent analysis can boost operational efficiency in the call center. This helps lower operating costs and boost revenue:

  • Reduce the number of repeat calls from customers
  • Track agent performance to pinpoint areas for improvement
  • Train agents for better agent retention

Improve your customer care by analyzing the customer call experience to pinpoint areas for improvement. With analytics, you can strategically improve your customer satisfaction scores:

  • Analyze call history to improve first contact resolution
  • Know your most effective agents and their expertise for better call routing
  • Reduce the burden on customers in the call process
No additional information available at this time.
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