Extend the boundaries of traditional contact center reporting. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization.
With this flexible and intuitive web-based reporting platform, you can easily report on relevant business data. Unified Intelligence Center provides a dashboard-based canvas for grouping multiple reporting objects together, offering a comprehensive view of contact center statistics at a glance.
Convenience and Flexibility
Some primary Unified Intelligence Center features include:
- Comprehensive, real-time and historical reports and dashboards at a glance
- Flexible presentation options (charts, grids and gauges)
- One-click access to contact center information using permanent web links (permalinks)
- Controlled access to reports and dashboards through privileges to authorized users
- Ability to publish and schedule reports in a variety of formats (xls, pdf, csv)