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  Product Catalog: Cisco: Services: Remote Management Services: Collaboration  
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Cisco Unified Communications Remote Management Services (Cisco)
Cisco Unified Communications RMS provides comprehensive monitoring and management of the devices in your converged network, around the clock. The services systematically monitor your IP-based communication system devices, applications, voice routers, and switches for fault and performance events. From our global network operations centers (NOCs), we resolve incidents and take the lead in co-managing the network as an extension of your IT team. 

All the while, you have complete visibility into the state of your network and the status of our work through the Cisco Management Portal. Our advanced reporting technology aggregates select performance, availability, and fault information into real-time, daily, and monthly reports that show traffic, exceptions, availability, and inventory information for your end-to-end Cisco Unified Communications system. 

Our remote, high-visibility, co-management approach gives you complete ownership and control of your converged network and peace of mind knowing that Cisco expertise, proven management processes, and advanced management tools are working with you to help increase the value of your network.

This service provides comprehensive monitoring and management of the devices and applications in a converged network. Using a sophisticated management appliance, Cisco systematically monitors your IP-based communication system devices, applications, and voice routers and switches for fault and performance events. It supports all of the primary Unified Communications technologies, including Cisco Unified Communications Manager, Cisco Unity, Cisco Unified IP Phones, Cisco Emergency Responder, Cisco Unified Personal Communicator, Cisco Unified MeetingPlace, Cisco Unified Presence, and Cisco Unified Contact Center.


Cisco Unified Communications RMS can help you:

  • Achieve immediate benefits from Cisco Unified Communications solutions by managing your converged network using our industry-proven leading practices, networking and unified communications expertise, and innovative tools
  • Increase availability and reduce the financial and resource effects of downtime by proactively monitoring your converged network and diagnosing and resolving incidents
  • Simplify your operational model by providing day-to-day management of your network
  • Reduce total cost of ownership (TCO) through reduced operating expenses by improving the efficiency of your network and the staff that supports it
  • Increase agility in adopting advanced technologies by applying proven processes and management practices to your infrastructure
  • Enable quick decisions about your network by providing detailed information and status on the Cisco management portal using performance reports, real-time and historical trouble ticket status, and inventory information, 24-hours per day

Through Cisco Unified Communications RMS, Cisco delivers ongoing remote operations management for your Cisco Unified Communications applications and devices to help ensure that they are available, secure, high performing, and support your business goals.

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