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  Product Catalog: Cisco: Services: Technical Services: Cisco Focused Technical Support Services  
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Cisco High-Touch Operations Management Service (Cisco)
As competition increases, an efficient, productive staff becomes even more critical to the success of your business. This is particularly true in network operations, where staff engineers must manage issues quickly and effectively if they are to attain the network performance and availability that your customers expect. Achieving the highest level of efficiency among network operations personnel can be challenging due to the inherent complexities and expansive geographic reach of a large enterprise network. 

The Cisco® High-Touch Operations Management Service connects you with a designated Cisco operations manager who is familiar with your business, operational processes, and technical
support history. The service complements Cisco SMARTnet® services or Cisco SP Base by providing an operations management expert to continually monitor your technical support needs, track every open service request, and make sure that IT resources both at Cisco and within your organization are aligned appropriately to resolve issues quickly and completely. This level of support can help expedite problem resolution, improve network performance, and increase the overall productivity of your IT staff and business. 

Cisco High-Touch Operations Management Service
Your designated Cisco operations manager provides: 

  • Personalized operational support eight hours a day, five days a week
  • Ongoing service request and escalation management
  • Periodic conference calls with your staff to report on and expedite issue resolution
  • Weekly, monthly, and quarterly reports with the status of your service requests
  • Documentation of operations to make sure that all your specific operational and related topics are documented and available in the Cisco secured internal portal devoted to you to help expedite issue resolution
  • Participation in quarterly meetings to present quarterly operations data analysis

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